For tourism and hospitality
An AI email assistant for hotels and tourism
A group enquiry for next spring, a booking platform raising its commission, a guest dissatisfied with last night's room and forty routine reservation notices. CatchTheMail reads each message you forward, keeps routine notices at low priority and places the enquiry and the complaint first.
How your email is assessed
Four messages a hotel or travel agency might receive in a single week, and how the analysis assesses each one.
- New customerNormal
Group of 40 for a congress in April, rates and availability
A prospective client wishing to buy from you. Flagged as an opportunity, and marked normal because replying tomorrow carries no loss.
- Notice and warningNormal
Booking platform: commission changes from next season
A change that affects your costs. The rationale opens with the risk; the effective date determines the urgency.
- ComplaintHigh
Guest complaint: no hot water, refund or a review in three days
A complaint about your own service is treated as a complaint regardless of the channel it arrives through, and any delay risks a negative review.
- PromotionLow
Boost your listing: premium visibility package
The same platform offering to sell you visibility is promotion, not a policy change.
The same sender, three different messages
A booking platform may send you a routine reservation, a commission change and an offer of paid visibility, all on the same day. A sender-based rule files all three together. The tourism lens separates them: the reservation is routine and low priority, the policy change is a warning, and the visibility package is promotion.
It also recognises the warnings that can shape a season: visa and entry rules in source markets, airline capacity and route changes, licence and inspection requirements, local fees and taxes, and strikes or closures at airports and border crossings.
How it fits into your workflow
You select your sector once, during sign-up. No further configuration is required: you forward emails to your private CatchTheMail address, either manually or through a single Gmail filter, and each message is returned with a category, a priority, a brief rationale and a draft reply.
CatchTheMail never connects to your mailbox. It requests no Gmail or Outlook permissions and sees only the messages you forward. Nothing is sent on your behalf without your approval, and your email is not used to train AI models.
When it is not the right tool
- You want your inbox organised without forwarding any messages. CatchTheMail sees only what you send to it.
- You need a channel manager or a booking engine. CatchTheMail reads and prioritises email; it does not manage rates or rooms.
- Most of your guest communication takes place within the booking platforms' own messaging systems.
Other sectors
Try it with a real email
Forward a single message from your own inbox and evaluate the result. No credit card and no mailbox connection required.
Start your 7-day free trial